Customize email content

​How to customize password reset email content? Solution: ​Change the relevant resource file can customize the email content. Please follow the steps below: 1. Go to the ‘Reource’ folder from the server side. Normally,     For SharePoint 2010, the direcotry is C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\Resources     For SharePoint 2007, the directory is: C:\Program […]

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How to change the reset password digits?

The reset password characters doesn’t meet the requirement of the password policy, how to change that? Solution: ​Actually, the reset password follows the minimum password length of the password policy. For example, if the password policy is set as:   The reset password would be in 7 characters. Applies for: SharePoint 2013, SharePoint 2010, SharePoint […]

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Cannot Reset Password after Changing Logon Name in AD

​After changing user’s logon name in AD, the user get "User does not exist" erorr, when a user tries to reset his own password. The username and password  are correct as the user is obviously able to log into SharePoint. Solution: Reason: The user information list still stores the old information in short period after changing […]

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"Failed to send confirmation link, please contact the administrator"

​An error message occur when resetting password via email address: "Failed to send confirmation link, please contact the administrator"  Solution: ​Troubleshooting for this issue: Please make sure that the SMTP settings of Password Reset (not Password Change) has been configured correctly in the settings page. Because the product support only customized SMTP settings but not […]

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"Your confirm link has expired or you have already reset your password"

​Error message occurs when clicking the confirmation link: "Your confirm link has expired or you have already reset your password" Solution: ​Possible reasons: The confirmation link has been clicked once The confirmation link has expired, it would be valid for 10 hours by default Applies for: SharePoint 2013, SharePoint 2010, SharePoint 2007

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"Cannot reset password for user: xxxxx"

​An error message occurs after entering a user name to reset the password: "Cannot reset password for user: XXX." Solution: ​Possible reasons: 1. The format entered is not correct. It should be "Domain\username".     2. Password Reset is not configured in Central Administration side. Please follow the online tutorial to initialize the current domain. Applies […]

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