Display the user name instead of Distinguish Name

​When sync a user name to a list column, it shows DN property instead of real name, like: CN=Michael Jackson,OU=Musician Dept,OU=US Singer,DC=US,DC=local How to show the name only but not domain information, etc.? Solution: ​The reason it shows the DN is the column is mapped to a single line of text, change it to a […]

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Picture is not showing on SharePoint

I have mapped the picture (thumbnailphotoattribute) to a column, but the picture does not show after synchronization. Solution: Please check the settings below: 1. The pictures will be attached to list items during synchronization, you must to enable Attachment feature in the list. 2. If you have mapped thumbnailphoto to a Hyperlink or Picture column, […]

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"Upload Documents and Check In" option is not available or greyed out

Upload Documents and Check In option is greyed out or Unavailable. Solution: The option is greyed out: Please check the browser using, it does not support under Chrome, Firefox, only works in IE. This is a limitation of SharePoint. The option is not available: Please make sure the product is deployed under the current web […]

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"Your confirm link has expired or you have already reset your password"

​Error message occurs when clicking the confirmation link: "Your confirm link has expired or you have already reset your password" Solution: ​Possible reasons: The confirmation link has been clicked once The confirmation link has expired, it would be valid for 10 hours by default Applies for: SharePoint 2013, SharePoint 2010, SharePoint 2007

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"Cannot reset password for user: xxxxx"

​An error message occurs after entering a user name to reset the password: "Cannot reset password for user: XXX." Solution: ​Possible reasons: 1. The format entered is not correct. It should be "Domain\username".     2. Password Reset is not configured in Central Administration side. Please follow the online tutorial to initialize the current domain. Applies […]

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Can't connect to Google calendar

​Can’t connect to Google calendar by Calendar Rollup web part. Solution: ​Please upgrade to Calendar Rollup 2.0 or greater to fix this issue. If upgrade to Calendar 2.0 or greater can’t help, customer can use the tool below to test the connection to Google calendar: http://www.boostsolutions.com/software/CR/GoogleCalendarConnectionTestTool.zip If this tool can’t connect to Google calendar, either, […]

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How does password notification works

How does a password expiration timer job detects which users to send password expiration email to? Solution: ​It doesn’t retrieve user information directly from LDAP, but get the current AD maxPasswordAge from AD root node through LDAP, then search the user by the user logon name among entire AD, then get user’s pwdLastSet. Finally calculate […]

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Support Custom Libraries

​How to support custom libraries with this product? Solution: Batch Check In supports custom library which needs to be uploaded to root site, so that the new custom library will be shown under the settings page:   Click on the link, it shows all the libraries in the current site collection that this product can […]

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A constraint violation occurred error

​Error "The specified domain does not exist or cannot be contacted."  or "A constraint violation occurred" occurs when I try to change password. Solution: The errors may be caused by these reasons: This occurs often in multiple domain environment. The product support only two-way trust between domains. Please make sure with domain administrator about this information. The domain […]

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How do I check if the schedule is working?

​How do I check if the schedule is working? Is there a log file? Solution: ​Check the schedules by the timer job performance in Central Administration. Open Central Administration -> Operations (For SharePoint 2007); Central Administration -> Monitioring -> Check Job Status (For SharePoint 2010); click Timer job status in the Global Configuration section. Normally, the […]

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