For quite a bunch of products from Boostsolutions, like Alert Reminder Boost, Password Change, email will be triggered to be sent to users of Sharepoint.
And sometimes the truth is The right user accounts did not receive emails.
Why it happened? The answer is the email of user account is not the one as you thought.
Here are the steps to find out the email accounts:
1 Please log on as administrator and go to site settings -> people and groups
Change the url to make the MembershipGroupId=0, like
change it from
You’ll get a list like this:
3 After checking the work mail, you’ll get a list with work email accounts. That’s exactly the mail which the emails are supposed to be sent to.